Payment Methods and Subscription Periods

Fixed Term Subscription is valid for the agreed period of time. Lifetime Subscription is valid permanently without renewals until it is terminated.

Inception, Validity and Duration of the Agreement

The agreement becomes valid when the Customer has received a order confirmation or a contract for the online purchase of the Service.

The duration of the Fixed Term Subscription is as stated on the order confirmation or contract.

After the agreed duration of the Fixed Term Subscription has ended the agreement will continue as an Indefinite Subscription at the then-current Monthly Subscription rate.

Terminating the Agreement

Fixed Term Subscription can be terminated at the end of the fixed term.

If the Customer wants to cancel a Fixed Term Subscription without any spesific reason, ProtectPipe will invoice the Customer for the monthly amount due, as per the agreement, until the end of the fixed term.

In case of a social force majeure, the Customer has a right to terminate a Fixed Term Subscription. The Customer is obliged to prove the exsistence of a social force majeure and provide ProtectPipe with a written report of the grounds for termination of the agreement.

Customer can terminate an Indefinite Subscription by contacting ProtectPipe’s Customer Service.

The agreement will be terminated at the end of the already paid billing period provided that the termination notice has been given at least 5 working days prior to the end of the present billing period.

In case the termination notice is given less than 5 working days prior to the end of the present billing period or after the end of the present billing period, the subscription and payment obligation will continue until the end of the following billing period.

ProtectPipe will seek to handle the termination notice in less than 5 working days but cannot guarantee it. ProtectPipe can terminate the Customer’s subscription by notifying the Customer via email.

ProtectPipe will not return any payments already made.

Payment Terms and Delays

The monthly fee of Fixed Term Subscription will be automatically processed on the 1st day of each month from the credit or debit card provided by the Customer, unless the Customer is notified otherwise at the time of making the order.

The Customer will not be charged at the time of making the order. The 1st Monthly Fee will be automatically processed on the 1st day of the following month. The processing date of the 1st Monthly Fee is stated on the order confirmation. The Customer is responsible for ensuring that they have the necessary funds in order for the payment to be automatically processed.

In case the automatic payment from the debit or credit card provided by the Customer is declined or returned, the online payment platform will try to process the unsuccessful payment again 1 to 4 times. In case the payment cannot be processed within one (1) week of the processing date, ProtectPipe will change the payment method to invoicing.

Invoicing

Invoice will be sent to the email provided by the Customer. The invoice needs to be paid by the due date stated in the invoice with the correct reference and bank account numbers.

Any complaints concerning the invoice need to be delivered in writing by the due date. The undisputed part of the payment must be paid despite of the complaint.

If the Customer does not pay the invoice by the due date, ProtectPipe has the right to use a third party collection agency and terminate the subscription. In case ProtectPipe has sent payment reminders or carried out collection processes before the bill has been paid, the Customer is obliged to pay the recovery costs according to the law.